Help for Residents

Guidance for residents at higher risk from coronavirus

Shielding is lifted for clinically extremely vulnerable (CEV) people from 1 April but they should continue to take extra precautions. The government will be writing to all CEV residents, with more detailed guidance also being published online.

From 1 April CEV residents are advised to:

  • Continue to work from home if possible
  • Take precautionary steps to minimise any risk when returning to shops and pharmacies
  • Ask friends or family to go to the pharmacy for them if they are unable to go, as the free medicine delivery service will no longer run after 31 March
  • Continue to maintain strict social distancing, following public health guidance, including the hands, face, space rules
  • Return to school or college.

Supermarkets are committed to continue providing priority access to delivery slots until 21 June for CEV residents who have already signed up for the service. Some supermarkets may choose to extend their offer beyond 21 June and will be in touch to explain the terms of any offer. The government’s Shielding Support website for priority access to supermarket delivery slots will not be accepting new registrations after 31 March.

Read the full government guidance

Get support

Call the  Ealing Together helpline on 020 8825 7170 for advice if you are worried about how you will source food and essentials. This service is open to all residents who are over 60, vulnerable, clinically extremely vulnerable or have been told to self-isolate by NHS Test and Trace. We may be able to put you in touch with local volunteers who can collect your shopping you have paid for on your behalf. We can also provide support if you are in financial crisis and cannot pay for food.

Find volunteer groups in your local area who are ready to help. Simply pop your postcode into the  community support directory and choose the services you need.