Help for Residents

Guidance for residents at higher risk from coronavirus

The government has introduced new national restrictions for England which are in force for a month from Thursday 5 November to Wednesday 2 December. Everyone must stay at home as much as possible, with a limited set of exemptions. Read more on the new national restrictions.

People who are over 60 or clinically vulnerable should be especially careful to follow the new national restrictions and minimise your contacts with others.

People who have specific serious health conditions who have been identified as clinically extremely vulnerable (CEV) to coronavirus, were previously advised to go into shielding. These residents are not being advised to shield at this time. All residents in this group will receive a letter from the government telling you updated guidance to follow on top of the new national restrictions. If you cannot work from home, you are advised not to go to work and may be eligible for Statutory Sick Pay (SSP) or Employment Support Allowance (ESA).

Read about the latest full guidance for people who are clinically extremely vulnerable here.

Get support

If you have been identified as clinically extremely vulnerable to coronavirus, you can register for additional support on the new online service to get access to priority supermarket deliveries, ask for someone to contact you about any local support available and to update your details. Register online here. If you have already registered to receive a priority online delivery slot, this will continue and there is no further action required.

If you need prescriptions to be delivered speak to your local pharmacist to see what options they have for home delivery. If they are unable to help you can request an NHS volunteer by completing a form online. Don’t forget you can also ask a friend or neighbour to collect a prescription for you, or use the Community Support Directory.

All residents who are over 60 or clinically vulnerable,  or have been told to self-isolate by Test and Trace and are worried about how you will source food and essentials, can call the helpline on 020 8825 7170 for advice. We may be able to help with securing an online delivery slot or putting you in touch with local volunteers who can collect your shopping you have paid for on your behalf. We can also provide support if you are in financial crisis and cannot pay for food.